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Real-Time Analytics for Customer-Facing Applications Whitepaper

Analytics is no longer just a tool for internal decision-makers.

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How Coinbase cut dashboard load time from 8s to 80ms

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Product Comparisons

Cohabitate

PhoenixAI alongside
Snowflake.

The Snowflake AI Data Cloud handles governed sharing, Cortex AI, Snowpark, and Horizon-managed Iceberg. PhoenixAI sits alongside as a real-time serving layer — sub-second customer-facing analytics, agent SQL at tens of thousands of QPS, and sub-5s freshness on the streams that need it, querying the rest of your Iceberg data in place.

PhoenixAI

alongside

Snowflake

When to add PhoenixAI

Three signs your Data Cloud workload needs a serving layer.

01

Customer dashboards are slow or expensive

A single virtual warehouse handles concurrency in the low tens. Multi-cluster warehouses scale by spinning more compute, with credit consumption growing linearly with concurrent users. PhoenixAI sustains tens of thousands of QPS at sub-second latency with built-in workload isolation, on infrastructure sized to data volume rather than concurrent query load.

02

AI agents need data fresher than Snowpipe or Dynamic Tables can serve

Snowpipe and Dynamic Tables are batch-oriented; end-to-end freshness for serving workloads typically settles in the low single-digit minutes. PhoenixAI ingests directly from Kafka and Flink CDC into Primary Key tables, making mutable data queryable in under 5 seconds — without leaving the lakehouse for queries on historical data.

03

Your Data Cloud spend is growing faster than your business

Always-on customer-facing reads and agent calls accumulate credits 24/7 on a per-credit model. Offloading the always-on serving tier to PhoenixAI converts that spend into predictable infrastructure cost — sized to data volume rather than concurrent query traffic — while the Data Cloud retains the workloads it monetizes best.

What each system does best

Workload PhoenixAI Snowflake
Customer-facing analytics Sub-second at tens of thousands of QPS, multi-tenant Warehouse spin-up latency under concurrent traffic
AI agent queries High-QPS, multi-table SQL without precomputation Cortex / Snowpark for in-warehouse AI
Real-time data freshness Sub-5s with native Primary Key upserts Snowpipe & Dynamic Tables: minutes for serving
Scheduled BI & reporting Same SQL surface as serving; materially lower TCO than warehouse credit pricing Capable; warehouse credits scale with reporting volume
Data sharing & marketplace Not applicable Snowflake Marketplace, Native Apps, Clean Rooms
In-warehouse AI / ML Not applicable Cortex AI, Snowpark
Regulated & sovereign workloads BYOC; not in scope for FedRAMP HIPAA, PCI, FedRAMP available
Iceberg / lakehouse access In-place SQL on governed Iceberg; ingest only the highest-velocity streams for sub-5s freshness Horizon Catalog & managed Iceberg Tables (batch-oriented refresh)
Deployment BYOC inside your AWS, Azure, or GCP account Vendor-managed across AWS, Azure, GCP
Cost model for always-on serving Predictable; sized to data volume, not concurrency Per-credit; scales with concurrent query traffic

Teams running both.

Fanatics

Sports retail & live commerce

Sub-second

customer-facing serving alongside Snowflake

Fanatics runs PhoenixAI alongside the Snowflake AI Data Cloud. Snowflake remains the system of record for governed data, scheduled BI, and downstream sharing; PhoenixAI serves the always-on, high-QPS customer-facing experience layer at sub-second latency, with fresh data ingested directly from streaming sources.

Yuno

Payment orchestration / fintech

Hours → seconds

freshness on payment analytics

Yuno consolidated customer-facing analytics onto PhoenixAI and shifted the always-on serving tier off the warehouse, taking dashboard freshness from hours to seconds and unifying real-time and historical query paths under one standard SQL layer.

Lakehouse cohabit pattern

Snowflake Horizon + PhoenixAI on shared Iceberg

Minimize

data movement; non-disruptive to your warehouse

Snowflake retains Iceberg Tables, governance, and sharing via Horizon Catalog. PhoenixAI queries that data in place; only the highest-velocity streams land in Primary Key tables via Kafka or Flink CDC for sub-5s freshness. One SQL layer, minimal movement.

What stays on the Data Cloud

PhoenixAI is not a Data Cloud replacement. The Snowflake AI Data Cloud has a deep moat in a set of workloads PhoenixAI does not target. The following capabilities remain on Snowflake and are not in scope for PhoenixAI.

Cortex AI & Snowpark Snowflake Marketplace & Native Apps Data sharing & Clean Rooms FedRAMP / HIPAA / PCI workloads Horizon Catalog & managed Iceberg Tables Finance reporting & audit

Add a real-time serving layer to your Data Cloud.

We’ll walk through which of your customer-facing and agent workloads are the right fit, what cohabit looks like on shared Iceberg, and what the cost shift looks like in practice.