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Privacy Policy

Last updated: April 1, 2026 v2.1

Questions about this policy? Contact us at privacy@phoenixdata.ai or write to PhoenixAI, Inc., 548 Market St, San Francisco, CA 94104.

Summary: PhoenixAI collects information you provide directly, data about how you use our services, and certain technical information. We use it to operate and improve our platform, communicate with you, and fulfill legal obligations. We do not sell your personal data.

1. Scope and Application

This Privacy Policy applies to PhoenixAI, Inc. ("PhoenixAI," "we," "our," or "us") and describes how we collect, use, disclose, and protect personal information when you use our website at phoenixai.com, our cloud database platform, and related services (collectively, the "Services").

If you are accessing our Services under a separate Master Services Agreement or Enterprise Agreement that includes data processing terms, those terms govern to the extent they conflict with this Policy.

2. Information We Collect

Information You Provide

We collect information you give us directly, including:

  • Account information — name, email address, company name, job title, and password when you register
  • Payment information — billing address and payment details, processed by our payment processor (Stripe). We do not store full card numbers.
  • Communications — content of support requests, emails, and feedback you send us
  • Profile information — preferences and settings you configure in our platform

Information We Collect Automatically

When you use our Services, we automatically collect:

  • Usage data — pages visited, features used, query patterns (aggregated and anonymized), and session duration
  • Device and connection data — IP address, browser type, operating system, and referring URLs
  • Log data — server logs including access times, error logs, and API call metadata
  • Cookies and tracking technologies — see our Cookie Policy for full details

Information from Third Parties

We may receive information about you from third parties including identity verification services, marketing partners, and publicly available sources, which we combine with information we already hold about you.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Services
  • Process transactions and send related information including purchase confirmations and invoices
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments and questions and provide customer support
  • Send marketing communications (where you have consented or we have a legitimate interest)
  • Monitor and analyze usage trends to improve our Services
  • Detect, prevent, and address fraud, abuse, and security incidents
  • Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in the following circumstances:

Service Providers

We share information with third-party vendors who help us operate our Services, including cloud infrastructure providers (AWS), payment processors (Stripe), analytics providers, and customer support tools. These providers are contractually bound to use your information only as directed by us.

Business Transfers

If PhoenixAI is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is subject to a different privacy policy.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights and safety of PhoenixAI, our users, or others.

5. Data Retention

We retain personal information for as long as necessary to provide the Services and fulfill the purposes described in this Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate or incomplete information
  • Deletion — request that we delete your personal information
  • Portability — receive your data in a structured, machine-readable format
  • Objection — object to our processing of your data for direct marketing or on grounds of legitimate interests
  • Withdrawal of consent — where processing is based on consent, withdraw it at any time

To exercise these rights, contact us at privacy@phoenixdata.ai. We will respond within 30 days.

7. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, and regular security audits.

No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at security@phoenixdata.ai.

8. International Transfers

PhoenixAI operates in the United States. If you are located outside the US, your information will be transferred to and processed in the US. We comply with applicable data transfer frameworks including the EU-US Data Privacy Framework where applicable, and rely on Standard Contractual Clauses for transfers from the EEA and UK.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us at privacy@phoenixdata.ai and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date and, where required, by sending you an email notification. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

PhoenixAI, Inc.
Attn: Privacy Team
548 Market St, Suite 100
San Francisco, CA 94104
privacy@phoenixdata.ai

For EEA/UK residents, our EU Representative can be contacted at eurepresentative@phoenixdata.ai.

Legal Terms of Service
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Terms of Service

Last updated: April 1, 2026 v3.0

Questions? Contact legal@phoenixdata.ai.

Please read these Terms carefully. By accessing or using PhoenixAI's Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (or the entity you represent) and PhoenixAI, Inc. ("PhoenixAI"). By creating an account, accessing, or using the Services, you confirm that you are at least 18 years old, have the authority to enter into these Terms on behalf of your organization, and agree to be bound by them.

2. Description of Services

PhoenixAI provides a cloud-hosted real-time analytical database platform built on the StarRocks engine, including associated APIs, developer tools, documentation, and support services (collectively, the "Services"). The specific features and functionality available to you depend on your subscription plan.

3. Account Registration and Security

You must register for an account to access most features of the Services. You agree to provide accurate and complete registration information and to keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at security@phoenixdata.ai if you suspect unauthorized access.

4. Payment and Subscription

Fees

Fees are based on your chosen subscription plan and any usage-based charges as described on our pricing page. All fees are in US dollars and exclusive of taxes unless stated otherwise.

Billing

Subscriptions are billed in advance on a monthly or annual basis. Usage-based charges are billed in arrears. You authorize PhoenixAI to charge your payment method on file for all amounts due.

Refunds

Subscription fees are non-refundable except where required by applicable law or at PhoenixAI's sole discretion. If you cancel mid-period, your access continues until the end of the paid period.

5. Your Data

You retain all rights to the data you ingest, process, or store using the Services ("Customer Data"). You grant PhoenixAI a limited license to process Customer Data solely to provide the Services. PhoenixAI will not access Customer Data except to provide the Services, resolve technical issues, or as required by law. Our handling of Customer Data is further described in our Data Processing Addendum, available upon request.

6. Acceptable Use

Your use of the Services is subject to our Acceptable Use Policy. You agree not to use the Services to violate any law, infringe any third-party rights, transmit malware, or engage in any activity that disrupts or degrades the Services for other users.

7. Intellectual Property

PhoenixAI and its licensors own all right, title, and interest in the Services, including all software, algorithms, documentation, and underlying technology. These Terms do not transfer any intellectual property rights to you. You may not copy, modify, distribute, or create derivative works of the Services without our express written permission.

8. Confidentiality

Each party agrees to keep the other party's confidential information strictly confidential and not to disclose it to third parties without prior written consent. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Warranties and Disclaimers

PhoenixAI warrants that the Services will perform materially in accordance with our documentation under normal use. Except as expressly stated, the Services are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, PhoenixAI's total liability to you for any claims arising under these Terms will not exceed the amounts you paid to PhoenixAI in the 12 months preceding the claim. PhoenixAI will not be liable for any indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages.

11. Term and Termination

These Terms remain in effect while you use the Services. Either party may terminate for cause if the other materially breaches these Terms and fails to cure within 30 days of written notice. Upon termination, your right to access the Services ends immediately. We will make Customer Data available for export for 30 days following termination, after which it will be deleted.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved by binding arbitration in San Francisco, California, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

13. Changes to These Terms

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or in-platform notification. Your continued use of the Services after changes take effect constitutes acceptance. If you do not agree to the changes, you may terminate your account before they take effect.

14. Contact

PhoenixAI, Inc.
Attn: Legal Team
548 Market St, Suite 100
San Francisco, CA 94104
legal@phoenixdata.ai

Legal Cookie Policy
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Cookie Policy

Last updated: April 1, 2026 v1.4

Questions? Contact privacy@phoenixdata.ai.

Cookies are small text files placed on your device when you visit a website. They allow the site to recognize your device and remember information about your visit — such as your preferences and login state. We also use similar technologies including web beacons, pixels, and local storage (collectively, "cookies" in this policy).

Strictly Necessary

Required for the Services to function. These cannot be disabled. Examples: session tokens, authentication cookies, CSRF protection tokens, load-balancing cookies.

Performance and Analytics

Help us understand how visitors interact with our site by collecting anonymous usage data. We use these to improve page performance and identify where users encounter difficulties. Provider: Segment, Google Analytics 4.

Functional

Remember your preferences such as language, region, and interface settings to improve your experience. These are set when you adjust settings on our site.

Marketing and Targeting

Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies track your browsing behavior across sites. Providers: HubSpot, LinkedIn Insight Tag, Google Ads.

Some cookies on our site are placed by third parties. We do not control these cookies and their use is governed by the respective third parties' privacy policies. A full list of third-party cookie providers is available in our cookie preference center.

You can manage your cookie preferences at any time:

  • Cookie preference center — click "Manage cookies" in the footer of any page on our site
  • Browser settings — most browsers allow you to block or delete cookies. See your browser's help documentation for instructions.
  • Opt-out tools — for analytics cookies, you can use the Google Analytics opt-out browser add-on. For marketing cookies, visit the NAI opt-out page or DAA opt-out page.

Disabling strictly necessary cookies will affect the functionality of the Services. Disabling other cookies will not prevent you from using our site but may affect your experience.

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The retention period for each cookie category is described in our cookie preference center.

We may update this Cookie Policy when we make changes to our cookie practices. We will notify you of material changes by updating the "Last updated" date at the top of this page.

PhoenixAI, Inc.
Attn: Privacy Team
548 Market St, Suite 100
San Francisco, CA 94104
privacy@phoenixdata.ai

Legal Acceptable Use Policy
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Acceptable Use Policy

Last updated: April 1, 2026 v1.2

To report a violation, contact abuse@phoenixdata.ai.

This Acceptable Use Policy ("AUP") governs your use of PhoenixAI's Services and is incorporated by reference into our Terms of Service. Violations may result in immediate suspension or termination of your account.

1. Purpose

PhoenixAI provides real-time analytical database services to businesses and developers worldwide. This policy defines what constitutes acceptable and unacceptable use of those services to protect the security, reliability, and integrity of the platform for all users.

2. Prohibited Activities

Illegal and Harmful Content

You may not use the Services to store, process, or transmit:

  • Content that violates any applicable law or regulation
  • Content that infringes any intellectual property rights
  • Personal data in violation of applicable privacy laws (including GDPR, CCPA)
  • Content that facilitates harassment, hate speech, or discrimination
  • Child sexual abuse material (CSAM) or any content that exploits minors

Security Violations

You may not use the Services to:

  • Probe, scan, or test the vulnerability of any system or network without authorization
  • Conduct denial-of-service attacks or distribute malware
  • Circumvent authentication or access controls
  • Introduce code intended to damage, disable, or disrupt the Services
  • Gain unauthorized access to other customers' data

Platform Abuse

You may not use the Services to:

  • Exceed usage limits or quotas in ways that degrade performance for other users
  • Resell or sublicense access to the Services without authorization
  • Use the Services for cryptocurrency mining or other high-intensity compute tasks not covered by your plan
  • Attempt to reverse-engineer or derive source code from the Services

3. Data Responsibilities

You are responsible for ensuring that any personal data you ingest into the Services complies with applicable privacy laws, including obtaining necessary consents and providing required notices to data subjects. You must not use the Services to process Special Categories of Data (as defined by GDPR) without a Data Processing Addendum in place with PhoenixAI.

4. Enforcement

PhoenixAI reserves the right to investigate suspected violations of this AUP. If we determine a violation has occurred, we may:

  • Issue a warning and require you to remedy the violation
  • Suspend access to the Services temporarily or permanently
  • Terminate your account without refund
  • Report the activity to law enforcement or regulatory authorities

We will use reasonable efforts to notify you before taking action, except where immediate action is required to protect the security or integrity of the platform or third parties.

5. Reporting Violations

If you become aware of any violation of this AUP, please report it to us at abuse@phoenixdata.ai. Include as much detail as possible. We take all reports seriously and will investigate promptly.

6. Changes to This Policy

We may update this AUP from time to time. Changes take effect when posted. Continued use of the Services after changes are posted constitutes acceptance. If changes materially restrict your use, you may terminate your account within 30 days for a pro-rated refund of prepaid fees.

7. Contact

PhoenixAI, Inc.
Attn: Legal Team
548 Market St, Suite 100
San Francisco, CA 94104
legal@phoenixdata.ai