Privacy Policy
Questions about this policy? Contact us at privacy@phoenixdata.ai or write to PhoenixAI, Inc., 548 Market St, San Francisco, CA 94104.
Summary: PhoenixAI collects information you provide directly, data about how you use our services, and certain technical information. We use it to operate and improve our platform, communicate with you, and fulfill legal obligations. We do not sell your personal data.
1. Scope and Application
This Privacy Policy applies to PhoenixAI, Inc. ("PhoenixAI," "we," "our," or "us") and describes how we collect, use, disclose, and protect personal information when you use our website at phoenixai.com, our cloud database platform, and related services (collectively, the "Services").
If you are accessing our Services under a separate Master Services Agreement or Enterprise Agreement that includes data processing terms, those terms govern to the extent they conflict with this Policy.
2. Information We Collect
Information You Provide
We collect information you give us directly, including:
- Account information — name, email address, company name, job title, and password when you register
- Payment information — billing address and payment details, processed by our payment processor (Stripe). We do not store full card numbers.
- Communications — content of support requests, emails, and feedback you send us
- Profile information — preferences and settings you configure in our platform
Information We Collect Automatically
When you use our Services, we automatically collect:
- Usage data — pages visited, features used, query patterns (aggregated and anonymized), and session duration
- Device and connection data — IP address, browser type, operating system, and referring URLs
- Log data — server logs including access times, error logs, and API call metadata
- Cookies and tracking technologies — see our Cookie Policy for full details
Information from Third Parties
We may receive information about you from third parties including identity verification services, marketing partners, and publicly available sources, which we combine with information we already hold about you.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services
- Process transactions and send related information including purchase confirmations and invoices
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments and questions and provide customer support
- Send marketing communications (where you have consented or we have a legitimate interest)
- Monitor and analyze usage trends to improve our Services
- Detect, prevent, and address fraud, abuse, and security incidents
- Comply with legal obligations
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information in the following circumstances:
Service Providers
We share information with third-party vendors who help us operate our Services, including cloud infrastructure providers (AWS), payment processors (Stripe), analytics providers, and customer support tools. These providers are contractually bound to use your information only as directed by us.
Business Transfers
If PhoenixAI is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is subject to a different privacy policy.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights and safety of PhoenixAI, our users, or others.
5. Data Retention
We retain personal information for as long as necessary to provide the Services and fulfill the purposes described in this Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or compliance purposes.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request that we correct inaccurate or incomplete information
- Deletion — request that we delete your personal information
- Portability — receive your data in a structured, machine-readable format
- Objection — object to our processing of your data for direct marketing or on grounds of legitimate interests
- Withdrawal of consent — where processing is based on consent, withdraw it at any time
To exercise these rights, contact us at privacy@phoenixdata.ai. We will respond within 30 days.
7. Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, and regular security audits.
No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at security@phoenixdata.ai.
8. International Transfers
PhoenixAI operates in the United States. If you are located outside the US, your information will be transferred to and processed in the US. We comply with applicable data transfer frameworks including the EU-US Data Privacy Framework where applicable, and rely on Standard Contractual Clauses for transfers from the EEA and UK.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us at privacy@phoenixdata.ai and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date and, where required, by sending you an email notification. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
PhoenixAI, Inc.
Attn: Privacy Team
548 Market St, Suite 100
San Francisco, CA 94104
privacy@phoenixdata.ai
For EEA/UK residents, our EU Representative can be contacted at eurepresentative@phoenixdata.ai.