Industry / Retail & E-Commerce
Personalization agents
acting in the moment.
A customer’s intent changes session by session. Inventory positions shift by the minute. Contact center sentiment moves in real time. PhoenixAI gives your AI agents the live data access to act on all of it — before the moment has passed.
<1s
Session event to personalization
Live clickstream ingestion
10K+
Concurrent user sessions
Sub-second query latency
2s
Dashboard load time
Down from 5 min (game studio)
The problem
Real-time data gaps have real consequences.
Without real-time data
Recommendations based on yesterday’s behavior
With PhoenixAI
AI agents reacting to what customers are doing now
Use cases
Where PhoenixAI makes the difference.
Real-time personalization
AI agents query live session data — page views, searches, cart events — to serve relevant recommendations and offers in the moment, not based on yesterday’s model run.
Agentic AIInventory intelligence
Point-of-sale and warehouse streams update inventory positions continuously. Agents detect stockout risk the moment velocity signals diverge from available stock.
Agentic AIContact center analytics
Live monitoring of contact center conversations and tickets. Agents surface recurring issue patterns and escalation signals before they impact CSAT scores.
Real-timeWorks with your retail data stack
Standard SQL. No proprietary query language.